If you wish to return the item, please send us this request by mail to mail@mamike.ch. If the goods are still unopened and the original packaging is undamaged, they can be returned within a period of 14 days for a credit note, provided that the product is still on sale. Note the justified exceptions.

Please understand that we can only take back products that we have ordered especially for you (own and non assortment supply items), which are not in perfect condition or are not returned with the complete scope of delivery, show damaged packaging or signs of use, for a handling fee or not at all.

Depending on the condition of the article, the following procedures are distinguished:

  • Unlimited right of return
  • Conditional right of return
  • No right of return

Unlimited right of return

A return for credit at the current daily price (maximum the purchase price) is only possible if

  • the original packaging is present.
  • the original label has not been removed.
  • Textiles / shoes do not show signs of use.
  • the purchase of the item is no more than 14 days ago.

Conditional right of return

Return with processing fee
A return for credit with deduction of a processing fee is possible if

  • the original packaging is open but completely undamaged.
  • the item is unused and shows no signs of use.
  • the supplied accessories are fully present.
  • the purchase of the item is no more than 14 days ago.

The processing fee for this form of return is at least 10% of the current daily price (maximum of the purchase price/minimum CHF 10.00) and will be deducted from the credit note.

Return after individual examination

A return for credit is possible after individual examination and deduction of a processing fee, if

  • the original packaging is present.
  • the item shows signs of use.
  • the supplied accessories are fully present.

The individual check is carried out by our service center. No redemption can be guaranteed. The processing fee after individual examination is at least 20% of the current daily price (maximum of the purchase price). A decision on the possibility of return and the specific amount of the lump sum to be deducted from the credit note can only be made after an examination has been carried out.

Note: The processing fee is used to cover costs in the redemption process. Marked as exchange items, with an exact description of the condition and at reduced prices, we offer opened, used products again in our online store.

No right of return

A return and credit is not possible if

  • the original packaging is missing.
  • Accessories missing.
  • Consumables are open (ink, toner, filter, contact lenses or similar product).
  • it is items such as gift certificates like physical gift cards and online electronic gift certificates.
  • it is food.
  • they are items used for the preparation or storage of food (mixers, pans, storage jars, etc.).
  • clothes have had the original labels removed.
  • Clothes show signs of use (odor, stains, etc.).