All products and orders are shipped free of charge by B-Post to addresses in Switzerland and Liechtenstein.
- Speed: standard runtime of 72h
- Transparency: parcel tracking for shipper and recipient (currently not possible)
B Mail delivery
We send all orders by Swiss Post B Mail Economy as standard.
B Mail parcels are collected by Swiss Post on Tuesday and Thursday and forwarded for dispatch. B Mail is delivered, after collection by the post office, within three to five working days (Monday to Friday; no Saturday delivery)
A-Post delivery (currently not possible)
The following applies to products that we have in stock:
If you order before 12 noon, you can also select the A-Post Priority option in the shopping cart (Tuesday to Friday).
However, a flat-rate surcharge of CHF 15 will then be charged.
Delivery times
Warehouse Bern / Warehouse Away (longer delivery time)
Warehouse Bern refers to items that are in stock on site. These can also be purchased directly in the store.
Warehouse away refers to items that are sent from our warehouse in Germany to Switzerland and then onwards from here. The normal delivery time may be extended by one week.
To speed up the “Lager Bern” delivery, you have the option of booking a partial delivery for an additional CHF 10.00!
Bank transfer and prepayment
In the case of bank transfer and prepayment, the shipping time may be extended by up to five working days.
A-Post shipping times only apply after booking in the accounting department.
Click & Collect (pick-up in Bern)
Items available for delivery and orders placed by 10 a.m. are ready for pickup on the same business day, Monday through Saturday. Please wait for the pickup confirmation via email or SMS.
Important note: If shipping is requested at a later date, an additional CHF 10.00 and the usual fees will be due for payment before shipping.
Partial deliveries
If nothing to the contrary is specified in an item backorder notice in the checkout, only complete deliveries will be made once all items are in stock. In the order overview a partial delivery can be requested. We immediately send everything that is in stock, and the rest when it arrives to us. We charge a delivery fee of CHF 10.00 for this additional shipping.
(This includes additional costs, cardboard packaging and part of the additional shipping costs)
In arrears
If an item is on backorder, this will be displayed in the shopping cart before the order is submitted. If the order is nevertheless dispatched and no partial delivery has been marked, the customer is aware that delivery to the customer may be delayed by four to eight weeks.
Terms of payment
We offer you the following payment options:
TWINT / PayPal / Credit Cards / Bank Transfer – Prepayment / PostFinance Card
Minimum amount for free shipping
For orders under CHF 150.00 we charge a shipping surcharge of CHF 10.00. This only applies to all items, but not to vouchers and workshops. The surcharge includes cardboard packaging, envelopes and part of the shipping costs.